Cloud based business phone system can help you grow your business as compared to PSTN. Cloud based business phone system can help you manage your organization telecommunication department by various ways.
1. Out of Office Cloud Based Business Phone System
All cloud based phone system can route incoming call to any where in the world. When customer calls your company representative. They can call the same office number and if the representative is not in the office, call can be routed to representative cell number or any number where he or she is available. Most cloud based phone can transfer call to anywhere, so when a customer calls and need to talk to company’s employees, they just need to call single number and call can be transferred to any number even though he is out of the office. This is helps you keep the business customers as no one wants to call different number to reach your organization. How many customers will bother to call the “separate cell phone number” for a sales call?
2. Call Recording can your You Customers
No one afford to lose business. This is exactly what happens when your customers calls are handled poorly. Call recording is feature in cloud based phone and help to manage your employees call. This enables you to listen to call that made to customers and all incoming calls. Call recordings can be sent directly to your email inbox for long-term storage. They can played anywhere from email.
3. Multi-Location Businesses Can Avoid Losing Sales
If your company has more than one location, you want to be able to handle each and every call that comes in, regardless of which location it may have been intended for. With Cloud-Based systems, it is easy to transfer calls from one location to another, and it is a seamless process for a customer to call in and have their calls picked up by a different location than the one they dialed. This can save your company sales, by making absolutely certain that every time a customer calls he or she is connected to the appropriate people.